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Refund & Return Policy

Last updated: August 06, 2026

We want every gift from Giftmos to be one you're proud to give. If something isn't right, here's how we make it right.

Return Window

We accept returns within 30 days of the delivery date for eligible items in original, unused condition with any original packaging intact. To start a return, email us at info@giftmos.com with your order number and the reason for return.

Items That Are Final Sale

Because of the nature of our products, the following categories cannot be returned unless defective or damaged in transit:

  • Personalized and engraved items — including custom name necklaces, monogrammed blankets, engraved decanters, and personalized story books. These are made specifically for you and cannot be resold.
  • Consumable and perishable items — including chocolate truffles, coffee, and hot sauce kits — once opened. Unopened, unexpired consumables may be returned within 14 days.
  • Intimate or sleep apparel — including silk pajama sets and sleep masks — once removed from original packaging, for hygiene reasons.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@giftmos.com with your order number and a photo of the issue. We will send a free replacement or issue a full refund — your choice — at no cost to you, including return shipping if applicable.

How to Start a Return

  1. Email info@giftmos.com with your order number and the item(s) you'd like to return.
  2. Our team will confirm eligibility and send you a return authorization along with shipping instructions within 1-2 business days.
  3. Pack the item securely in its original packaging where possible and ship it back using the provided instructions.
  4. Once we receive and inspect the returned item, we'll process your refund.

Refund Processing

Approved refunds are issued to your original payment method within 5-7 business days of us receiving the returned item. You'll receive an email confirmation once the refund has been processed. Please note that your bank or card issuer may take an additional 3-5 business days to reflect the refund on your statement.

Exchanges

Need a different size or color instead? Email us at info@giftmos.com and we'll help arrange an exchange — for eligible items, we'll ship the replacement as soon as we receive your original item back.

Return Shipping Costs

For change-of-mind returns (item is as described but no longer wanted), the customer is responsible for return shipping costs. For damaged, defective, or mis-shipped items, Giftmos covers all return shipping costs.

Questions

Reach our support team any time at info@giftmos.com or +1 (213) 228-7000. We aim to respond to all return requests within one business day.